Apple ID Unlock – Complete Guide
If your Apple ID is locked (for example, a Gmail address as your Apple ID), and you receive a message stating that the email address is “not valid or not supported,” follow these steps:
🔐 General Error Message
"This Apple ID has been locked for security reasons."
✅ Steps to Unlock Your Apple ID
1. Go to Apple’s Recovery Page
Visit: https://iforgot.apple.com (opens in a new tab)
- Enter your Apple ID (usually your email address).
- Follow the on-screen instructions to verify your identity (e.g., via verification code or security questions).
2. Use a Trusted Device (if available)
On an iPhone, iPad, or Mac that is already signed in:
- Go to Settings > [your name] > Password & Security.
- Tap Change Password or follow instructions to unlock.
3. Reset Your Password (if needed)
You may need to reset the password via: https://iforgot.apple.com (opens in a new tab)
Use two-factor authentication if enabled.
4. Contact Apple Support
If nothing works:
- Visit: https://support.apple.com/apple-id (opens in a new tab)
- Select: "Apple ID is locked or disabled"
- You may need to provide proof of purchase.
🛠️ Issues with Gmail as Apple ID? Possible Causes
1. Incorrect Email Address Entered
- Check for typos, extra spaces, or wrong domain name.
- Also try logging in via: https://appleid.apple.com/ (opens in a new tab)
2. Account Not Fully Created or Verified
- Look in your Gmail inbox for Apple verification emails.
- Complete the verification process if you haven’t already.
3. Region Issues
- If your Apple ID was created in another country, there may be regional restrictions.
- Tip: try using a VPN from the original country.
4. Account Was Deleted or Deactivated
- If the Apple ID was deleted, you’ll need to create a new one.
- You can still use your Gmail address if it’s not taken.
☎️ Contacting Apple Support
- Website: https://getsupport.apple.com/ (opens in a new tab)
- Choose: Apple ID > Locked/Disabled Apple ID
- Then choose chat or phone support.
- Be ready to verify your identity (devices, purchase history, etc.).
📌 Tips
- Avoid multiple failed attempts – this can further lock your account.
- Prefer using a trusted device.
- Always keep your recovery methods updated (phone number, backup email).